Refund Policy

When Can You Request a Refund?

You can request a refund in the following situations:

• The product delivered to you is damaged, defective or faulty.
• The product delivered is different from what you ordered (wrong product, wrong size, wrong colour or wrong variant).
• The order is cancelled before it is shipped.
• The product is not delivered within the expected time frame and the order is subsequently cancelled.

Refund requests must be raised within the applicable return window mentioned at the time of order, normally within 7 days of delivery. Requests raised after this period may not be eligible for a refund.

Eligible Situations

• Damaged, defective or faulty product received.
• Wrong product, size, colour or variant delivered.
• Missing items from the delivered order.
• Order cancelled before shipment.
• Product not delivered within the expected time frame.

Non-Eligible Situations

• Product has been used, washed, altered or damaged by the customer.
• Product tags, labels or original packaging have been removed.
• Product shows signs of wear, stains, odour or is returned in an unsellable condition.
• Damage caused by incorrect handling, storage or misuse by the customer.
• Minor variations in colour or pattern, which are normal for the product category.
• Requests made after the applicable return window has expired.

Product Condition

Where a refund requires the return of the product, the product must be unused, unwashed and in its original condition, with all tags, labels, accessories and packaging intact. We may reject a refund request if the returned product does not meet these conditions.

How to Raise a Refund Request

1. Contact our support team within the applicable return window with your order number and a description of the issue.
2. Share clear photographs of the product and packaging, where applicable, to help us verify the issue.
3. Our team will review your request and confirm whether the product needs to be returned.
4. Once the return is verified and the product reaches us in acceptable condition, your refund will be initiated.

Refund Timing

Once a refund is approved, it is usually processed within 3 to 7 business days. The time taken for the amount to reflect in your account may vary depending on the payment method and your bank or payment provider.

Refund by Payment Method

• UPI: The amount is returned to your UPI account within 3 to 7 business days after approval.
• Credit / Debit Card: The amount is credited back to the original card. Depending on your bank, it may take 5 to 10 business days to reflect.
• Net Banking: The amount is returned to your original bank account within 5 to 10 business days.
• Cash on Delivery: For orders paid by cash on delivery, a refund is transferred to a bank account or UPI ID you provide.

Refunds are always processed to the original payment method used at the time of purchase, unless otherwise agreed. If you do not receive your refund within the stated time, please contact us with your order number and we will help you track it.

Damaged or Wrong Product

If you receive a damaged, defective or wrong product, please contact us within 7 days of delivery with your order number, a description of the issue and clear photographs. We will arrange a replacement where available, or a full refund including any applicable shipping charges, as per our review of the issue.